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Shipping
can be broken down into two main sections, products that
weight less then 75 lbs ship via ( UPS, Fed Ex or DHL
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All items are
ship ground, Rush delivery is available upon request
for items under 75 lbs
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Products that
weight more then 75lbs will ship Common Carrier
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On products that
weight over 75lbs ( Please make sure you leave us a
day time phone # that the freight company can call
you to schedule a delivery time, someone must be
present during the time of delivery )
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Our UPS Services
UPS Ground =
1-5 Business Days,
Delivery based on distance to destination
(No Saturday Delivery)
UPS 3rd Day -
3 Business
Days, Delivery by end of day,
(No Saturday Delivery)
UPS 2nd Day
Air -
2 Business
Days, Delivery typically by end of day,
(No Saturday Delivery)
UPS Next Day
Air -
Next Business
Day (Not Saturday)
Delivery typically by 10:30 a.m.
For more shipping options please call for pricing.
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Product Inspections:
We hope that your order arrives safely and that you are
satisfied with your purchase. However, please remember
that when the order arrives it is your responsibility to
ensure that the product has not been damaged during
shipping. Please follow the guidelines below for
inspection of your package(s):
For items shipped via freight
carrier:
Inspect the box for external damage, remove the
packaging and inspect the contents for any physical
damage in the presence of the delivery driver. If there
is any damage, visible or not, you must indicate such on
the delivery receipt. When you sign the delivery ticket
and do not note any damage, the merchandise becomes your
property.
For items shipped via FedEx, UPS
or DHL:
If there is any damage, visible or not, you have 3 days
to contact us to report the damage. If you do not
contact us within 3 days, the merchandise becomes your
property.
Again, please take the time to inspect your delivery and
if there is any damage be sure to note it on the
delivery ticket. If the damage is severe enough to
render the product inoperable or unusable, please refuse
the shipment and contact us immediately at
(800)416-1298.
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Rush
Delivery
( Over night of 2nd Day)
If you would like to expedite your order and rush
deliver a product, please call our Sales Department to
inquire about product lead time and availability. If an
item is in stock, it will usually ship the same day. If
it is not in stock, we may be able to have it shipped
directly to you from the manufacturer as soon as it
becomes available, or we can arrange to have it
delivered to you as soon as we receive it. Again, please
call us at 800-416-1298 for more information.
Its available we
can ship it over night or 2nd day....Please call or
email us for a freight quote
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Freight
Damage :
PLEASE INSPECT
YOUR SHIPMENT UPON RECEIPT.
If your product was damaged during shipping, please
refuse the package, note the damage on the “bill of
lading” and call us immediately.
If you receive the product damaged and did not note it
during delivery we now have a different problem. Iap-home.com
will do everything possible to replace your product.
However, different manufacturers and freight carriers
have different rules. Following are the “official” rules
All shipments must be thoroughly inspected at time of
delivery before signing for the product. The driver is
required to wait while you inspect the product. If upon
receipt of the package you see visible damage, or
suspect concealed damage, you must carefully unpack and
inspect the product before signing the bill of lading.
If you determine the product is damaged, the shipment
should be rejected. If you find the item to be in
satisfactory condition, you should accept the item and
make note of the visible damage on the bill of lading.
If you receive a unit and finds the damage after the
driver has left then Iap-home.com must be notified
within 72 hours of receipt of the unit to qualify for a
replacement unit. Any report after the 72 hours will not
be honored. Once Iap-home.com has been made aware of the
damage the carrier will be notified. Shipments that have
been accepted, but have concealed damage will take
longer. A detailed description of the damage is needed
to file a claim with the carrier. In some cases (usually
based on value) the carrier may request to inspect the
unit. The original packaging must be kept for this
inspection. If the original packaging is not available
the carrier instantly denies the claim and Iap-home.com
will deny the claim also.
If a replacement is needed, a new order must be placed
with Iap-home.com.
Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery no
damage)
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Damage Allowance
When a consignee is willing to accept an allowance in
lieu of a return and replace, Iap-home.com will offer up
to a 10% to keep as an allowance.
In all cases, except Damage Allowance, the following
guidelines will apply or Credit will be denied.
· A Return Authorization number must be assigned.
· All units must be in original carton with all
accessories included
· The product must be in the condition stated on the
Return Authorization i.e. D.O.A must be defective etc….
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Freight Quote
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Shipping to Hawaii / Alaska and Overseas |
