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Buyer
Remorse
(Customer changes his/her mind After it
has been received )
All Items have a
30 day return policy....All items need a
" Return Authorization Form " to be
returned back to iapsales, or a factory
or Master distributor warehouse we
use...We will Email, fax or mail the
Return Authorization form to you
Please
print
this form and place inside the
double box or inside the manufactures
box if the item did not come with a
secondary box (This will expedite the
return process)
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All Items that
were double boxed to you must be
shipped back with a double box
-
All items must
be returned in its original packing
with all accessories that were
included in the original order
-
All items must
be new
and not used, and un-opened will
have not be charged a restocking fee
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All
items that have to be repackaged
and can not go back on the shelf
as is will have a 25 %
restocking fee
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A
pro-rated restocking fee charge
up to 100 % will be assessed for
items that are returned
incomplete to us or with
non-resalable parts
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All
Items that are shipping from a
factory and not from IAP's warehouse
have a 25% restocking Fee regardless
of condition ("factory
polices not I.A.P's" policy)
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Customer is
responsible for all freight charges
to and from
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Items with free
shipping promo will pay the actual
shipping cost
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The total
original invoice will be credited
excluding freight and the restocking
fee upon the return of merchandise
Return
Shipping Address:
Return
Shipping Address: Via Post Office
Innovative Air
Products
Po Box
647
Exeter
NH 03833
603 778 71432
Return
Shipping
Address:
Via
UPS,
Federal Express or DHL
Innovative Air
Products or Iapsales.com LLC
140 Epping Road Ste # 5
Exeter
NH,
03833
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Freight Damage
: PLEASE INSPECT
YOUR SHIPMENT UPON RECEIPT.
If
your product was damaged during
shipping, please refuse the package,
note the damage on the "bill of lading"
and call us immediately.
If you receive the
product damaged and did not note it
during delivery we now have a different
problem. Iap-home.com will do everything
possible to replace your product.
However, different manufacturers and
freight carriers have different rules.
Following are the official€¯ rules
All shipments must be
thoroughly inspected at time of delivery
before signing for the product. The
driver is required to wait while you
inspect the product. If upon receipt of
the package you see visible damage, or
suspect concealed damage, you must
carefully unpack and inspect the product
before signing the bill of lading. If
you determine the product is damaged,
the shipment should be rejected. If you
find the item to be in satisfactory
condition, you should accept the item
and make note of the visible damage on
the bill of lading. If you receive a
unit and finds the damage after the
driver has left then Iap-home.com must
be notified within 72 hours of receipt
of the unit to qualify for a replacement
unit. Any report after the 72 hours will
not be honored. Once Iap-home.com has
been made aware of the damage the
carrier will be notified. Shipments that
have been accepted, but have concealed
damage will take longer. A detailed
description of the damage is needed to
file a claim with the carrier. In some
cases (usually based on value) the
carrier may request to inspect the unit.
The original packaging must be kept for
this inspection. If the original
packaging is not available the carrier
instantly denies the claim and
Iap-home.com will deny the claim also.
If a replacement is
needed, a new order must be placed with
Iap-home.com.
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Refused Shipment
at time of Delivery
(Customer changes
his/her mind at time of delivery no
damage)
The customer may
change their mind at the time of
delivery. Iap-home.com will charge a 25%
restocking fee plus all incurred freight
charges on refused shipments. These
charges may include, but are not limited
to, delivery and return transit costs
and storage fees.
Damage
Allowance
When a consignee is
willing to accept an allowance in lieu
of a return and replace, Iap-home.com
will offer up to a 10% to keep as an
allowance.
In all cases, except
Damage Allowance, the following
guidelines will apply or Credit will be
denied.
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A Return
Authorization number must be
assigned.
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All units
must be in original carton with all
accessories included
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The
product must be in the condition
stated on the Return Authorization
i.e. D.O.A must be defective etc.
D.O.A (Dead upon arrival-not used)
Iap-home.com must be
notified within 72 hours of delivery.
All DOA are replaced to the buyer at no
additional charge. Iap-home.com will
assign a Return Authorization number
then issue a Call Tag/Pick Up for the
pick up of the product and have it
returned .The unit must be returned in
its original packaging including
accessories and manuals. The total
original invoice will be credited
including freight upon the return of the
merchandise.
MANUFACTURERS WILL
NOT ACCEPT A RETURN PRODUCT WITHOUT
THEIR (RMA) RETURN MERCHANIDISE
AUTORIZATION
If you would like a
replacement you must tell us and re
order. The unit will be tested upon its
return, and if it is found after the
return not to be a D.O.A you will be
charged a 25% restocking fee along with
the return freight charges. In addition
to this fee, a pro-rated charge (up to
100%) will be assessed for items that
are returned incomplete or with
non-resalable parts. The unit will be
treated a Defective instead of a D.O.A.
Defective,
Damaged or Shipping errors
(Once unit has
been used)
Defective merchandise
is under warranty by the manufacturer,
please read the warranty information
enclosed with each product, and look for
the customer service number for
assistance. If you can't find it please
call us at 1-800-416-1298 or send us an
e-mail.
All defective units
must be deemed defective and not
repairable by an authorized service
center, or technical support from the
factory. Copies of service centers work
order must be faxed to Iap-home.com at
603 778 3014 showing unit is
non-repairable.
If there is not a
service center available or the unit is
deemed non-repairable Iap-home.com will
assign a Return Authorization number and
issue a Call Tag/Pick Up for the unit
and have it picked up and returned to
the warehouse at no charge.
The unit must be
returned in its original packaging
including accessories. The total
original invoice will be credited
including freight upon the return of the
merchandise. . The unit will be tested
upon its return. If the unit is found
after the return not to be a defective
you will be charged
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